Cape Coral Junior Football Association's Chain of Command for Grievances:

If there is a question or complaint against a player, a parent, a member of the coaching staff, an official, a member of the Board of Directors, or the Board of Directors, the complaint must be filed with the appropriate member in the Chain of Command.

1. Team Parent
2. Team’s Head Coach,
3. If you do not feel your grievance has been resolved, then you can approach the CCJFA Athletic Director or Cheer Coordinator. 
4. If neither agent is available (or the complaint is against them), you could approach the CCJFA Vice President.
5. President of CCJFA.
6. Peace River Pop Warner Conference.  
7. South East Region Pop Warner Conference.
8. The last level to escalate a grievance to is National Pop Warner.

When do you contact Conference?

There are only two people from your Association who can contact Conference: your Association President and Cheer Director. If you have an issue that you believe should come to the attention of Pop Warner Conference, please do this through one of your two Conference Representatives. 

If you have a complaint against the Association’s Board of Directors, then, and only then, may you submit a formal complaint in writing to Peace River Pop Warner Conference.

AT NO TIME DO YOU EVER CALL A CONFERENCE OFFICER ON THE PHONE!

When do I contact National Pop Warner?

In a word, NEVER! National Pop Warner doesn’t hear complaints from anyone. Decisions of the Peace River Pop Warner Conference are FINAL! If you contact National Pop Warner, the complaint will be returned to the Peace River Pop Warner Conference. If this happens, the person or persons filing the complaint can be suspended for not adhering to the chain of command. Always try to resolve the issue within the team before proceeding up the Chain of Command. Remember, your Association Officers are there to make sure that football and cheer teams are run according to the rules; they are NOT there to tell coaches how or who to coach.

Complaint Procedure:

     The Cape Coral Junior Football AssociationOfficers are responsible for the smooth operation of the football and cheerleading season.  They are responsible for literally hundreds of children and parents.  They are inundated every season with e-mails and phone calls from parents and coaches with questions, concerns or issues relating to our Association.
      In order to reduce the stress on everyone that makes our league possible we have a very strict procedure on dealing with complaints and issues. This is a reminder to everyone as to whom you should contact in the event of a problem. (Please keep in mind that everyone is a volunteer and while your issue is important to us, we all have other commitments that might take priority).  

If the chain of command is not followed, the complaint will be rejected.

Parents:
The first person to contact regarding any issue, concern or question you might have is the Team Mom or Head Coach of your child’s team.  Even if you have a complaint about your Head Coach you must bring it to their attention first.  

If you cannot resolve an issue with you Head Coach then you must put the complaint in writing and sign it (email is not acceptable) and hand it in to the CCJFA Secretary (Tracy Toussaint for the 2018 season) You may also bring the letter to the attention of the Athletic Director (if your issue is football related) or Cheer coordinator (if your issue is cheer related).

So when do you contact Peace River Conference Board Members? 
There are only two people from your Association who can contact Conference, your Association President or Cheer Coordinator. 

 If you have an issue that you believe should come to the attention of the Conference - Please do this through one of your two Conference Representatives. If you have a grievance with your Association Board of Directors, then and only then may you submit a FORMAL grievance IN WRITING to our representative at Peace River Conference. 

When do I contact National Pop Warner? 
National Pop Warner does not address local complaints. Any complaints addressed to them will be delegated back to Peace River Pop Warner.  The fact is that decisions of the Peace River Conference are FINAL! If you contact National, it will be kicked back to the Conference!

ALWAYS try to resolve the issue at lowest point you can and make sure that has been exhausted prior to going up to the next person in the chain.

Remember, your Association Officers are there to make sure that football and cheer teams are run according to the rules; they are NOT there to tell coaches how or who to coach.

Failure to follow this procedure will most likely result in your complaint being unheard or given any consideration at any level.

The following issues or complaints will not be addressed under any circumstances.

·         Playing time (unless it is less the official records show less than the minimum plays)

·         Playing positions/ Cheerleading squad positions

·         Coaching plans i.e. schemes or routines

Click here for a copy of the Complaint form to print out and turn in.